Cozy Lake-View Lodge Cabin #1 (2 BR Near Village)

Positive: Location rooms were nice comfortable liked firerplacr Negative: The bathtub and the hot tub were very dirty had to go buy cleaning supply and clean them screen was off front kitchen window and window was unlocked chatr under window had indention of shoe

It was a never forgetting stay and with a beautiful view, wish I could stay but still enjoyed it.

The location of this cabin is great, but that was the extent of the good things we could say. Check-in was difficult. Unit was not accessible until an hour after check-in due to issues with the door code. Not enough towels for the amount of occupants. Floors were very dirty. Main bathtub was filthy and did not have a drain plug that worked. Jacuzzi tub also did not have a drain plug therefore that worked, therefore it was not usable. The mattress in the main bedroom had some very nasty brown and yellow stains on it as well. The stains became visible once we turned down the bed because the bottom sheet was ill fitted. We took photos of the various issues however, VRBO does not allow for the inclusion of photos in reviews. Lastly, communicating with the property management team was not great and the tone of the messages made us feel as if we had done something wrong. They refuse to address the issues due to time constraints in their terms. We notified management as soon as we were able to. I do NOT recommend staying at this location.

Communication was good until I got the “hope you enjoyed your stay” email which I got less than four hours after finally being able to check in. I had asked to have early check-in 5 days prior to stay and was told to check back the day of. Once we were able to check in, half drank Starbucks cup left in the window sill, towel, rack, and toilet paper holder were broken and or missing so the toilet paper sat on the counter. Jacuzzi tub highlighted in one of the bedrooms, but could not use as no plug for drain anywhere. I had advised there would be five of us staying, and they left us with two towels. When I brought this to the hosts attention, he apologized and said he would have someone send over additional towels. No one ever did. When I questioned him about it later that night, I never received any further responses. I then sent a check out email and asked him to confirm receipt and never received a response as well. $400 for 20 hours, ridiculous.

The room wasn’t ready at check-in time, and upon entering, we found it dirty and messy. Positive: Location Negative: Cleanliness. Staff responsibility.