Charming Timber Haven Lodge (1BRM-4guest) Cabin #5

We tried to contact the owner of the property multiple times. We called Expedia support, and they transferred us to VRBO support. After, a 2 - 3 hour phone call, they tried to contact the owner and did not compensate us for our lost time as well as stay. Basically, they left us in the cold with no stay for the night. They offered a refund with a support ticket, but I did not receive a refund. I call back again after a good week, and I still have not received a refund. It is now February 11, 2024 since January 04, 2024. If you decide to stay here, maybe you'll have a good chance to receive information, or you could be like us left without a stay, not compensated for the night, and a pending refund.

There was no hot water the first two days which meant we could not shower at all. The oven was not working which meant we could not use it at all or cook anything. I want my money back.

I was on big bear every year and I always rent a cabin,This year I try on this one and first they charge $200 on deposit when is supposed be only $100,then inside the cabin everything is old and you can’t fix the temperature on the room,two weeks later and I still waiting for my other refund deposit.!I prefer other plataforma they give you back the deposit all the time

I never leave negative reviews, but I am incredibly disappointed with the inaccurate description of this property and primarily the "communication" with the host. As for the inaccurate description, this property claims to sleep four people, has a photo with a full couch, and lists a queen-size pull-out sofa bed. In actuality, there was no couch with a queen-size pull-out sofa bed, but instead, a tiny foldable futon. When we arrived at the property, having indicated in our booking that three adults would be staying there, I searched the place for sheets, blankets, and pillows for this futon. There weren't any (and there were also only two towels), so I attempted to contact the host to provide these items. There was no phone number in the emails that I had been sent from the host about check-in (all clearly automated messages), so I emailed them. I then went onto Vrbo and messaged them there and called the number associated with the listing on Vrbo. I called the number several times with no answer and no way to leave a message. I never heard back from the host until another automated message came after our checkout time saying, "We hope you enjoyed your stay. Please leave us a 5-star review. If there were any issues during your stay, please let us know before you leave your review." Are you kidding me?! The host never responded to my attempts to contact them, and we were left without sheets, pillows, or blankets for the futon, which was not a queen-size pullout couch, on a 25-degree night. Inaccurate portrayals in your listing, no communication, and asking for a 5-star review after not responding to your patron's requests to receive items that should have been included are unacceptable. Additionally, the bathroom sink didn't drain and there was brown water coming out of the hot water faucet, but those things seem minor compared to the others.